At Force Retail, we strive to provide exceptional software and services that meet your needs. This Refund Policy outlines the terms and conditions under which you may request and receive a refund for our SaaS product. We believe in transparency and want to ensure you understand our commitment to customer satisfaction.
1. Refund Eligibility
1.1 Refund Window:
· You may request a refund within 14 days of your initial purchase date.
1.2 Valid Reasons for a Refund:
Refunds will be considered for the following reasons:
· Technical Issues: The product consistently fails to function as advertised or promised, despite reasonable attempts to resolve the issue through our support channels.
· Non-Delivery of Promised Features: Key features or functionalities essential to the product's advertised value are missing or not functioning as described.
1.3 Reasons for Ineligibility:
Refunds will not be granted for the following reasons:
· Change of Mind or No Longer Needed: You simply decided you no longer want or need the product.
· Minor Issues: The issue could be resolved through our customer support channels.
· Inadequate Review: You did not thoroughly evaluate the product's features and functionality before purchase.
2. Refund Review Process
· All refund requests will be thoroughly reviewed to determine if they meet our eligibility criteria.
· We reserve the right to deny refund requests that do not comply with this policy.
· In some cases, we may offer alternative solutions, such as product credits or discounts on future purchases.
3. How to Request a Refund
1. Contact our customer support team at info@forceretail.com within the refund window.
2. Provide your name, email address, order/invoice number, and a detailed explanation of your reason for requesting a refund.
3. Our team will review your request and respond within 3 business days.
4. Refund Processing Time
· Approved refunds will be processed within 3 business days and credited back to your original payment method.
5. Additional Notes
· This Refund Policy may be updated from time to time. We encourage you to review this policy periodically.
· This policy does not limit any consumer rights you may have under applicable law